Policies and Terms
1. Booking Requests
All service requests must be submitted through our official booking platform. A request does not constitute a confirmed reservation until a formal quote has been accepted and processed by XPERT Executive Services.
2. Payments & Confirmations
Full payment or a required deposit is necessary to secure your executive transportation. Rates are subject to change based on specific route requirements, extra stops, or extended wait times. All fees require final owner approval before being finalized.
3. Cancellations & Delays
XPERT Executive Services is not responsible for delays caused by traffic, weather, or mechanical issues beyond our control. Cancellation policies and refund eligibility are subject to specific lead times which must be approved by management prior to execution.
4. Passenger Responsibilities
Passengers are expected to maintain the cleanliness and integrity of the vehicle. For safety, children must be secured in appropriate car seats. XPERT complies with all NC safety regulations; please note that specific car seat requirements remain the responsibility of the passenger.
5. Luggage & Capacity
Luggage capacity is limited by the number of passengers. The Chevrolet Suburban comfortably seats up to seven passengers; however, maximum luggage volume is achieved when fewer seats are occupied. Large items must be disclosed at the time of booking.